Offers VoIP, Text Messages, Fax, and Voicemail services.
Support for Central Dashboard and Interaction Tracking.
Nextiva is a platform that provides services of business phone software to the users. It will use VoIP(Voice over Internet Protocol) to make a voice call all over the world. It was first released in the year 2008. Also, this platform is developed and distributed by Nextiva Inc whose headquarters are situated in Scottsdale, United States. The main feature is that it is pretty efficient and effective for all sizes of businesses and industries. Through this, you will be able to set up a customer contact center within the cloud. In this way, it can be used for outbound as well as inbound calls. Moreover, it allows you to choose a number from a long list. It can be accessed through multiple devices. The customer’s information will be displayed on the screen whenever you receive a call from them. Also, it has a centrally managed dashboard.
Along with the above features, Nextiva offers a web version to the users. It can be accessed on any web browser from a remote or local desktop. There are various plans with different pricing available. So, you can select which you want based on your requirements. It has a feature through which you will be able to automatically get the feedback from your customer. Other than call & text messaging, it enables businesses to send fax, voicemail, and perform live chat with customers pretty seamlessly. Tracking the interaction with a specific customer is an easy task.